Data & Privacy

Betwinner Privacy Policy

Your privacy matters to us. This Privacy Policy explains exactly what personal data Betwinner collects, why we collect it, how we use it, and what rights you have over your own information as a player in Bangladesh.

Last updated: January 2025

Privacy at a Glance

How Betwinner Protects Your Data

Six core principles that guide how Betwinner handles your personal information every single day.

SSL Encryption

All data transmitted between your device and Betwinner's servers is protected by 256-bit SSL encryption. Your personal details, payment information, and account activity are never sent in plain text.

Minimal Data Collection

Betwinner only collects the personal data that is strictly necessary to operate your account, process transactions, and comply with legal obligations. We do not collect data we don't need.

No Data Selling

Betwinner does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. Your information stays within the Betwinner ecosystem and trusted service partners only.

Access Controls

Access to your personal data within Betwinner is restricted to staff who genuinely need it to do their job. All internal access is logged and audited regularly to prevent unauthorised use.

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within the timeframe required by applicable law.

Defined Retention Periods

Betwinner does not keep your data indefinitely. Retention periods are defined for each data category based on legal requirements and operational necessity. Data is securely deleted when no longer needed.

Contents

1. Introduction

Betwinner ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our website, mobile app, and associated services. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with Betwinner.

This policy applies to all users of the Betwinner platform, including registered account holders and visitors who browse the site without registering. By using Betwinner, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described here.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy. If you have any questions about how we handle your data, please contact us at [email protected] before using the platform.

2. Data We Collect

Betwinner collects personal data that is necessary to provide you with a safe, secure, and personalised betting experience. The categories of data we collect include:

Data Category Examples Purpose
Identity Data Full name, date of birth, gender, nationality Account registration, age verification, KYC compliance
Contact Data Email address, phone number, residential address Account communication, support, transaction notifications
Financial Data Payment method details, transaction history, deposit/withdrawal records Processing payments, fraud prevention, regulatory reporting
Technical Data IP address, device type, browser, operating system Security monitoring, fraud detection, platform optimisation
Usage Data Pages visited, games played, bet history, session duration Personalisation, responsible gaming monitoring, analytics
Verification Data Government-issued ID, utility bills, selfie photos Identity verification, KYC/AML compliance

3. How We Collect Your Data

Betwinner collects your personal data through the following channels:

  • Direct interactions: When you register an account, complete your profile, make a deposit or withdrawal, contact support, or respond to a survey.
  • Automated technologies: When you browse the Betwinner website or app, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies.
  • Third-party sources: We may receive data about you from identity verification providers, payment processors, and fraud prevention services to supplement the information you provide directly.
  • Publicly available sources: In limited circumstances, we may collect data from publicly available sources to verify information you have provided or to comply with legal obligations.

Voluntary Provision: You are not legally required to provide your personal data to Betwinner. However, without certain data — such as your name, date of birth, and payment details — we cannot create or maintain your account or process transactions.

4. How We Use Your Data

Betwinner uses your personal data only for legitimate purposes that are necessary to operate the platform and comply with our legal obligations. Specifically, we use your data to:

  • Create and manage your Betwinner account and verify your identity.
  • Process deposits, withdrawals, and other financial transactions securely.
  • Provide customer support and respond to your enquiries.
  • Send you account-related notifications, including transaction confirmations and security alerts.
  • Monitor your account for signs of problem gambling and apply responsible gaming tools where appropriate.
  • Detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
  • Comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Improve the Betwinner platform through analytics and user behaviour research.
  • Send you promotional communications about bonuses and offers, where you have opted in to receive them.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or with your explicit consent.

5. Sharing Your Data

Betwinner does not sell your personal data. We share your data only in the following limited circumstances:

  • Payment processors: We share financial data with bKash, Nagad, Rocket, and other payment providers to process your transactions. These providers are bound by strict data protection obligations.
  • Identity verification services: We use third-party KYC providers to verify your identity and age. These providers process only the data necessary for verification.
  • Fraud prevention services: We share technical and usage data with fraud detection partners to protect the platform and all players from fraudulent activity.
  • Regulatory authorities: We are legally required to share certain data with licensing authorities, financial intelligence units, and law enforcement agencies upon valid request.
  • Group companies: We may share data within the Betwinner group of companies for internal administrative purposes, subject to the same privacy protections described in this policy.

No Third-Party Marketing: Betwinner never shares your personal data with third parties for their own marketing purposes. Any promotional communications you receive will come directly from Betwinner and only if you have opted in.

6. Cookies

Betwinner uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, and understand how players use our services. The types of cookies we use include:

  • Essential cookies: Required for the platform to function. These cannot be disabled. They include session cookies that keep you logged in and security cookies that protect against cross-site request forgery.
  • Analytics cookies: Help us understand how players navigate the platform so we can improve it. Data collected is aggregated and anonymised where possible.
  • Preference cookies: Remember your settings and preferences, such as your preferred language or display options.
  • Marketing cookies: Used only where you have given explicit consent. These help us show you relevant promotions within the Betwinner platform.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the Betwinner platform.

7. Data Security

Betwinner takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration:

  • All data in transit is protected by 256-bit SSL/TLS encryption.
  • Sensitive data at rest, including payment details and identity documents, is stored in encrypted form.
  • Access to personal data within Betwinner is restricted on a need-to-know basis and protected by multi-factor authentication.
  • Our systems are monitored 24/7 for suspicious activity and potential security incidents.
  • We conduct regular security audits and penetration testing to identify and address vulnerabilities.
  • All staff with access to personal data receive regular data protection training.

In the event of a data breach that is likely to affect your rights or freedoms, Betwinner will notify you and the relevant regulatory authority as required by applicable law, without undue delay.

If you believe your Betwinner account has been compromised, contact our support team immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.

8. Data Retention

Betwinner retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are:

Data Type Retention Period Reason
Account data Duration of account + 5 years Legal and regulatory obligations
Transaction records 7 years from transaction date AML compliance and financial regulations
KYC documents 5 years after account closure Regulatory requirements
Support communications 3 years from last interaction Dispute resolution and quality assurance
Technical/usage data 13 months from collection Analytics and fraud prevention

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you.

9. Your Rights

As a Betwinner player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]:

  • Right of access: You can request a copy of the personal data Betwinner holds about you at any time.
  • Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
  • Right to erasure: You can request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
  • Right to restrict processing: You can ask us to pause the processing of your data in certain circumstances, for example while a dispute is being resolved.
  • Right to data portability: You can request a copy of your data in a structured, machine-readable format to transfer to another service provider.
  • Right to object: You can object to the processing of your data for direct marketing purposes at any time. You can also object to other types of processing in certain circumstances.
  • Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

We will respond to all valid requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

10. Minors

The Betwinner platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has provided personal data to Betwinner, please contact us immediately at [email protected].

Upon receiving such a report, Betwinner will promptly investigate, close the account if confirmed, and securely delete all associated personal data. We take underage access to gambling platforms extremely seriously and have age verification measures in place at registration and during the withdrawal process.

11. Policy Changes

Betwinner may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify you via email or an in-platform notification before the changes take effect. Your continued use of the Betwinner platform after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how Betwinner protects your privacy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Betwinner handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available directly from your Betwinner account dashboard at any time.
  • FAQ: Answers to common questions are available on our FAQ page.

Data Requests: For formal data subject access requests or deletion requests, please email us with the subject line "Data Request" and include your registered email address and account username so we can locate your records promptly.

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